Frequently Asked Questions
Everything you need to know about bringing your dream backyard to life.
What are your standard shipping times for large play sets?
Most orders are processed within 2-3 business days. Due to the size of our products, freight delivery typically takes 7-10 business days depending on your location.
Do you offer professional installation services?
Yes, we partner with certified third-party assembly experts. You can select the 'Professional Assembly' option at checkout for a seamless setup experience.
What is your return policy for outdoor equipment?
We offer a 30-day return window for items in their original packaging. Please note that return shipping fees for large freight items may apply.
How do I maintain the wood quality of my gazebo or swing set?
Our cedar products are pre-stained; however, we recommend applying a water-based sealant annually to maintain color and protect against weathering.
What kind of warranty comes with Backyard Discovery products?
Our products include a 1-year full warranty on all parts and a 5-year pro-rated warranty on rot and decay of wood components.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you budget for your backyard upgrades.