Returns & Exchanges

At Backyard Discovery, we want you to be completely satisfied with your outdoor play and leisure products. If you are not happy with your purchase, items can be returned in their original packaging within 30 days of delivery for a full refund, minus shipping and restocking fees.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or log in to your account portal to submit a return authorization request with your order number and reason for return.

• 2.
  Prepare the Package

  Ensure the product is disassembled and securely placed in its original boxes, including all hardware, manuals, and components required for a complete return.

• 3.
  Schedule a Pickup

  Once your return is approved, we will coordinate with a freight carrier to schedule a convenient pickup time for your large-scale outdoor equipment.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned items to confirm they are in original condition, we will process your refund to your original payment method within 7-10 business days.